FAQ

# General Questions

1. Q: What types of products do you offer?

A: We specialize in instant electrical showers, electrical taps, and electrical water heaters.

2. Q: Are your products energy-efficient?

A: Yes, our products are designed to be energy-efficient and help reduce your electricity bill.

3. Q: Do you offer warranties on your products?

A: Yes, we offer a comprehensive one year warranty on all our products. Please see our warranty policy for details.

# Instant Electrical Showers

4. Q: How do instant electrical showers work?

A: Instant electrical showers heat water instantly as it flows through the showerhead, providing a continuous supply of hot water.

5. Q: Are instant electrical showers safe?

A: Yes, our instant electrical showers are designed with safety features such as automatic shut-off, thermal protection, and IP25 rating for protection against water ingress.

6. Q: Can I install an instant electrical shower myself?

A: We recommend hiring a licensed electrician to install your instant electrical shower to ensure a safe and proper installation.

# Electrical Taps

7. Q: What is an electrical tap?

A: An electrical tap is a faucet that heats water instantly as it flows through the tap, providing a convenient and energy-efficient way to wash your hands, dishes or bath.

8. Q: Are electrical taps suitable for commercial use?

A: Yes, our electrical taps are designed for both residential and commercial use and can withstand high usage.

9. Q: Can I install an electrical tap in my existing kitchen or bathroom?

A: Yes, our electrical taps are designed to be easily installed in existing kitchens, basins and bathrooms.

# Electrical Water Heaters

10. Q: What is an electrical water heater?

A: An electrical water heater is a device that heats water instantly as it flows through the heater, providing a continuous supply of hot water.

11. Q: Are electrical water heaters suitable for large families?

A: Yes, our electrical water heaters are designed to provide a continuous supply of hot water, making them suitable for large families.

12. Q: Can I install an electrical water heater in my existing home?

A: Yes, our electrical water heaters are designed to be easily installed in existing homes.

# Installation and Maintenance

13. Q: Do you offer installation services?

A: Yes, we offer installation services for all our products. Please contact us for a quote.

14. Q: How do I maintain my instant electrical shower/electrical tap/electrical water heater?

A: Regular maintenance is essential to ensure the longevity and efficiency of our products. Please see our maintenance guide for details.

15. Q: What happens if I need to repair or replace a part?

A: We offer a comprehensive warranty and repair service. Please contact us for assistance.

# Safety and Certifications

16. Q: Are your products certified by any regulatory bodies?

A: Yes, our products are certified by regulatory bodies such as SABS, NRCS, and others.

17. Q: What safety features do your products have?

A: Our products are designed with safety features such as automatic shut-off, thermal protection, and IP25 rating for protection against water ingress.

# Payment and Warranty

18. Q: What payment options do you offer?

A: We offer various payment options, including credit cards, EFT, Lay bye, Buy Now, Pay Later and cash.

19. Q: What is your warranty policy?

A: We offer a comprehensive one year warranty on all our products. Please see our warranty policy for details.

20. Q: Can I return or exchange a product?

A: Yes, you can return or exchange a product within a certain timeframe. Please see our returns and exchanges policy for details.

# Ordering and Delivery

21. Q: How do I place an order?

A: You can place an order online or by contacting our sales team.

22. Q: What is your delivery policy?

A: We offer various delivery options, including standard and express delivery. Please see our delivery policy for details.