Privacy & cookies

What we collect

When you order, we collect your name, cellphone number, email address and delivery address. When you join our WhatsApp deals list, we collect your name and cellphone number. When you log a complaint, we collect the details you give us.

Why we collect it

To prepare your quote, take payment, deliver and install your order, give after-sales support and handle complaints. If you tick the opt-in box, we also send you deals and news on WhatsApp. You can opt out at any time by replying STOP or asking us.

Who we share it with

Only the service providers that help us run the business: Zoho (our customer and order system), Make (automation between our website and Zoho), Paystack (card payments), and our delivery partners. We do not sell your information.

Cookies and advertising

If you accept cookies, our website uses the TikTok Pixel to measure which of our TikTok ads lead to visits, quotes and orders, and to show our ads to people who are likely to be interested. When you order, your email address and cellphone number are encrypted (hashed) before being shared with TikTok for this purpose. If you decline, the TikTok Pixel does not use cookies or receive this information. You can change your choice at any time: change cookie settings.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or object to us using it. Email support@randd-technologies.co.za or call 021 879 5549. You also have the right to complain to the Information Regulator (South Africa).

R&D Technologies, 4 Old Paarl Road, Bellville, Cape Town.